Evaluate performance with data
Problems addressed
- Inability to prioritize improvement efforts
- Cannot articulate the “so what” from data
- Not sure what performance targets are best
- All lagging indicators makes it difficult to guide the business forward
Example Service Approach
- Collect / articulate enterprise objectives
- Select metrics that matter
- Collect data
- Build sustainable data collection and management capabilities
- Analyze data
- Benchmark
- Set specification limits and targets
Analysis of “Workplace Cleanliness” defect frequency
- “Workplace Cleanliness” was identified as a top 3 driver of employee experience
- The most common defect was unclean Restrooms
- Using this insight, a program was put in place to improve employee satisfaction by improving restroom cleanliness
